Cookie Policy

1. Introduction

This Cookie Policy informs you about how we use cookies and similar technologies to provide you with an optimal experience on our website and help us create those “lifetime memories” from your day trips. We distinguish between technically necessary cookies and those based on your consent (e.g., analytics, marketing, or social media cookies) to ensure we deliver the personalized, warm experience that makes our trips feel like “a day with friends.”

2. Website Operator and Data Controller

BIRDIE TOURS

Central Europe (Bratislava/Vienna Region)

Phone: +421 907 216 638

Web: www.birdie-tours.com

Email: info@birdie-tours.com

Further company details can be found in the imprint on our website.

No data protection officer has been appointed, as this is not legally required for our company size and operations.

3. Purposes of Processing

To provide you with the best user experience and help us deliver our promise of authentic, memorable day trips, we use cookies for the following purposes:

Technically Necessary Functions:

  • Website functionality: Session cookies for booking systems, language settings, and tour selection
  • User identification: Recognizing returning customers in our booking system
  • Security: Protecting against fraud, misuse, and harmful activities during the booking process
  • Tour coordination: Maintaining booking details and customer preferences throughout your visit

Technical storage occurs without explicit consent per applicable telecommunications regulations.

Analytics & Personalization:

  • Experience personalization: Tailoring recommendations for authentic day trip experiences
  • User behavior analysis: Understanding how visitors interact with our tour offerings
  • Customer service enhancement: Providing personalized recommendations based on your interests
  • Tour optimization: Improving our day trip offerings based on customer preferences

These cookies are processed only with your consent (Art. 6 (1) lit. a GDPR).

4. Data Collection and Processing on Our Website

4.1 Legal Basis

Cookies and similar technologies are used based on applicable telecommunications regulations:

  • For technically necessary cookies: Storage and processing occur to ensure error-free booking and tour coordination services without requiring your consent
  • For all other purposes: Processing is based on your consent (Art. 6 (1) lit. a GDPR), which you can withdraw at any time

Accessing our website may involve accessing information (e.g., IP address) or storing information (e.g., cookies) on your device. If this is essential for website operation and booking functionality, processing occurs without consent; otherwise, it requires consent.

4.2 Server Log Files

When you visit our website to explore our authentic day trip offerings, your browser automatically transmits technical data to our web server:

  • Date and time of request
  • Name of requested file (e.g., tour pages, booking forms)
  • Page from which the request originated
  • Access status
  • Browser and operating system used
  • (Full) IP address of the requesting computer
  • Amount of data transferred

These data are processed to ensure smooth connection establishment and system security, as well as for the technical administration of our booking system and optimization of our day trip offerings. The legal basis for this is our legitimate interest (Art. 6(1)(f) GDPR). The log file data are stored for a maximum of 3 months.

4.3 Cookies

Our website uses cookies, which are small files stored on your device to enhance your experience while browsing our authentic Central and Eastern European day trip offerings:

Cookie Types:

  • Session Cookies: Temporary cookies that maintain your booking selections and are automatically deleted at the end of your visit
  • Persistent Cookies: Remain on your device to remember your preferences for future visits

Cookie Functions:

Technically necessary cookies: Enable essential functions such as:

  • Tour booking and reservation system
  • Language settings (for our multilingual Central European focus)
  • Customer preference storage
  • Secure payment processing

Analytics & marketing cookies: Track user behavior to:

  • Optimize tour recommendations
  • Improve website navigation for tour discovery
  • Serve personalized content about authentic experiences
  • Measure booking conversion and customer satisfaction

Technically necessary cookies are processed under legitimate interest (Art. 6 (1) lit. f GDPR). Other cookies require your consent (Art. 6 (1) lit. a GDPR), which you can revoke anytime.

For a detailed overview of the cookies used on our website, including name, purpose, and storage duration, refer to our Cookie Overview section on the website. To manage, update, or restrict cookies, follow your browser instructions (e.g., Google Chrome, Microsoft Edge, Safari, Firefox, Opera).

5. Consent Management Platform

We use a Consent Management Platform to help us collect, manage, and document your consent preferences for cookies and data processing.

Processed Data:

  • Opt-in and opt-out preferences
  • Referrer URL
  • User agent information
  • User settings and preferences
  • Consent ID, timestamp, and type of consent
  • Template version and banner language
  • IP address and geographic location

The functionality of our booking system is not guaranteed without this processing. Our consent management platform acts as a data processor for us. Processing takes place within the European Union and data will be deleted after 3 years. You can change your consent preferences at any time via the consent management interface.

6. Integration of Additional Tools and Services

6.1 Booking and Reservation Systems

Birdie Tours collaborates with trusted booking system providers to manage tour reservations and coordinate our premium transportation and expert guide services. These integrations help us deliver our promise of seamless, personalized day trip experiences.

6.2 Payment Processing

For secure payment processing of your day trip bookings, we integrate with trusted payment providers including:

  • PayPal
  • Stripe
  • Major credit card processors (VISA, Mastercard, etc.)

These services ensure secure transaction processing while maintaining the high standards our customers expect from their Birdie Tours experience.

6.3 Website Security and Performance

We use content delivery network and security services to:

  • Protect our website from security threats
  • Ensure fast loading times for our tour content
  • Provide reliable access to booking systems
  • Enhance overall user experience

6.4 Analytics Tools

Google Analytics:

  • Purpose: Understanding how visitors discover and interact with our authentic day trip offerings
  • Data collected: Pages viewed (tour descriptions, booking pages), clicks, location, and technical information
  • IP anonymization: Activated - full IP addresses are only transmitted in exceptional cases
  • Data retention: Automatically deleted after 14 months, aggregated data may be retained longer
  • Legal basis: Your consent (Art. 6 para. 1 lit. a GDPR) - you can revoke this at any time

Google Tag Manager:

  • Purpose: Central management of tracking tools to optimize our website and booking experience
  • Legal basis: Your consent (Art. 6 para. 1 lit. a GDPR) or our legitimate interest (Art. 6 para. 1 lit. f GDPR)

Remarketing and Advertising:

  • Purpose: Showing relevant information about our day trips to people who have previously visited our website
  • Data collected: Cookie ID, device information, and interaction data
  • Legal basis: Your consent (Art. 6 para. 1 lit. a GDPR)

Data transfers to third countries are carried out in accordance with applicable data protection regulations and EU adequacy decisions.

6.5 Social Media Features and Widgets

Our website may contain social media features and sharing widgets to help you share your interest in our authentic day trip experiences:

Social Media Pixels:

  • Purpose: Tracking interactions to optimize advertisements about our Central and Eastern European day trips
  • Data processing: Collects device information, IP address, click behavior, and interaction data
  • Legal basis: Your consent (Art. 6 para. 1 lit. a GDPR)

You can deactivate interest-based advertising via your social media platform settings.

7. Sharing Non-Personal Data

We may aggregate and share non-personal data (e.g., visitor numbers, popular tour destinations, demographic trends) for statistical purposes only. This helps us understand travel patterns in Central and Eastern Europe and improve our authentic day trip offerings. No identifiable personal data is shared in these aggregated reports.

8. User Rights

You have the following rights regarding your data and cookies:

  • Access: Request information about data processing
  • Rectification: Correct inaccurate personal data
  • Deletion: Request removal of your personal data
  • Restriction: Limit processing of your data
  • Data portability: Receive your data in a structured format
  • Withdrawal of consent: Can be done at any time, affecting future data processing
  • Right to object: Especially for direct marketing purposes related to our day trip offerings

To exercise your rights: Contact us through the contact information provided on our website at www.birdie-tours.com

If you believe data processing violates privacy laws, you can contact the relevant Data Protection Authority in your jurisdiction.

9. Final Provisions and Updates

This Cookie Policy is reviewed regularly and updated according to legal and technical changes. We encourage you to review this policy periodically to stay informed about how we protect your privacy while delivering our authentic, memorable day trip experiences.

Please check third-party provider links for updates to their respective privacy and cookie policies.

Questions about this Cookie Policy? Contact us through our website at www.birdie-tours.com - we're here to help make both your data privacy and your travel experiences as smooth and worry-free as possible.

Just as we strive to exceed your expectations on every day trip and ensure you leave asking yourself “Are you happy?” - we want you to feel equally confident about how we handle your data and respect your privacy choices. Our commitment to transparency in data handling mirrors our commitment to authentic, honest travel experiences.